Privacy Policy

Gemily Studio is a jewelry brand based in Lahore, Pakistan, specializing in handcrafted jewelry made from natural gemstones. We operate through our website, Instagram page, and direct customer communication channels.

This Privacy Policy explains how Gemily Studio collects, uses, stores, shares, and protects your personal information when you interact with our services.

By accessing our website, placing an order, or communicating with us, you agree to the practices described in this Privacy Policy.

INFORMATION WE COLLECT

We may collect the following categories of information:

Personal Information

  • Full name
  • Phone number
  • Email address
  • Shipping and billing address
  • City and province
  • Instagram username (for Instagram orders)

Order & Transaction Information

  • Products purchased
  • Order date and time
  • Order history
  • Payment method (Cash on Delivery or Bank Transfer)
  • Bank transaction reference details (where applicable)

Technical & Usage Information

  • IP address
  • Device type and browser
  • Website interaction data
  • Pages visited and time spent on our website

Communication Information

  • Instagram Direct Messages
  • Emails, WhatsApp messages, or other customer support communications

HOW WE COLLECT YOUR INFORMATION

We collect information when you:

  • Place an order on our website
  • Place an order via Instagram or direct messages
  • Subscribe to our mailing list
  • Contact us for customer support
  • Participate in promotions or campaigns

HOW WE USE YOUR INFORMATION

Gemily Studio uses your information to:

  • Process and fulfill orders
  • Verify payments and delivery details
  • Communicate order updates and confirmations
  • Provide customer support
  • Improve our website and services
  • Prevent fraud and misuse
  • Send promotional emails or messages (only if you opt in)

SHARING OF INFORMATION

We do not sell or rent your personal data.

Your information may be shared only with:

  • Courier and logistics partners (for order delivery)
  • Payment processing entities (for payment verification)
  • Website hosting or IT service providers
  • Legal or regulatory authorities if required by law

All third parties are required to maintain the confidentiality of your data.

DATA SECURITY

We implement reasonable administrative and technical measures to protect your personal information, including:

  • Restricted internal access to customer data
  • Secure order processing systems
  • Manual verification for sensitive transactions

However, no method of electronic storage or transmission is completely secure.

DATA RETENTION

We retain your personal information only for as long as necessary to:

  • Fulfill orders
  • Comply with legal and accounting obligations
  • Resolve disputes
  • Improve customer experience

You may request deletion of your data, subject to legal requirements.

YOUR RIGHTS

You have the right to:

  • Access your personal data
  • Request correction of inaccurate information
  • Request deletion of your data
  • Opt out of promotional communications

Requests can be made by contacting us using the details below.

CHILDREN’S PRIVACY

Gemily Studio does not knowingly collect personal information from individuals under the age of 18.

CHANGES TO THIS PRIVACY POLICY

Gemily Studio may update this Privacy Policy from time to time. Updates will be posted on this page. Continued use of our services constitutes acceptance of the revised policy.